02. Should I charge the battery before using?

Batteries in the mask are shipped with low charge levels. Before using it, you must charge it for at least 4 hours in the box, as stated in the User Guide.

03. Would it be a problem if I wash the mask?

You can only wash the removable upper part of the filter in the mask. However, never wash the main body with the N95 filter on it. For the necessary information, please consult the User Guide.

04. Can I wash the box?

Never contact the box with water. Otherwise, the product may become unusable. When it needs to be cleaned, you can clean it with a damp cloth. The necessary instructions are provided in detail in the User Guide.

05. Is it necessary to use one of the Android or IOS smartphones to use the product?

Absolutely no. However, if you want to see your health information and history, you definitely need a smart phone.

06. Can I follow multiple masks with a single smartphone?

Of course. You can manage multiple masks belonging to you and your family with a single smartphone.

07. Do I lose my past health data if I change my smartphone?

Each mask has an internal memory to store the data of last 1 (one) month. If you do not activate the cloud backup option in the mobile application you have installed on your smartphone, you will lose all your data before the last month. Therefore, we recommend that you enable cloud backup from your mobile application.

08. Will my past health data be lost if I change my mask?

As long as you pair your masks with your mobile app, your health history will always be saved on your mobile phone.

09. Does the mobile application transfer data to the cloud?

If you turn on cloud backup in the mobile app, you won’t lose your past health data if there is a problem with your phone or mask.

10. Do I have to share my data?

Absolutely way. you will prefer to turn data transfer on the cloud on or off. However, sharing health data is very valuable since it provides statistical information to our doctors and scientists while fighting the Covid-19 virus during the pandemic. You can review the Protection of Personal Data section for data and content sharing.

11. Yellow light is on my mask, what should I do?

A yellow light on your mask indicates a problem with your breathing or body temperature. You can get detailed information from the mobile application when you match it with your mask.

12. The red light is on my mask, what should I do?

In case of red light on the mask, pair your mask with the mobile application on your smartphone. Follow the instructions suggested by the mobile application. Then contact the nearest health institution. After answering the questions on the mobile application, if you see the warning “You might have Covid-19”, click on the button “Call Health Center” that will appear on the screen and follow the instructions of the healthcare professionals. Under such a circumstance, immediately isolate yourself and avoid close contact with others without wearing your mask.

13. Can I share my health history on the mobile app with a doctor?

Of course. With the option “share data” on the mobile application, you can send a link to your doctor to share your data via Whatsapp.

Order Operations

01. Can my invoice and delivery addresses differ?

Of course, you can enter your delivery address different from the invoice address on the order page.

2. We want to place mass orders institutionally, how should we proceed?

For your orders up to 50 (fifty)masks, you can place an order by paying directly by credit card on our website. If you do not want to pay by credit card, you can request an order by sending an e-mail to sales@coronity.com, stating the code and number of the products you want. Our sales consultants will send you a pro forma invoice and ask you to make your payment via bank transfer or EFT by specifying the number of your order provided in the pro forma invoice in the explanation. After completing your payment, we kindly request that you send your bank receipt by e-mail to sales@coronity.com.

03. When will I receive my order?

The average delivery time for the orders is 4 weeks.

04. Is your payment infrastructure reliable?

Our payment infrastructure is provided by İpara and is very secure. You can find the necessary information at https://www.ipara.com.tr.

05. Is 3D Secure used for payments?

Yes, you can make your payments safely with the 3D secure infrastructure provided by İpara.

06. Is there an opportunity for installments on credit card?

Of course, up to 12 installments are available for your credit cards.

07. Is the shipping fee included in the prices?

The overall price includes the shipping fee throughout Turkey. foreign The recipient is responsible for the shipping fee in export sales.

08. Why is the product price higher in e-commerce sites than on your website?

Since different e-commerce sites implement different commission rates, you may encounter higher prices than the ones at our website.

09. My product has not arrived. What should I do?

In cases where you have not received your product, send an e-mail to destek@coronity.com. Our sales consultants will contact you as soon as possible and provide you with the information about the status of your shipping.

10. The box that I received is torn/crushed or opened. What should I do?

Never accept damaged products and do not receive them. Otherwise, you cannot return the product. Take a clear photo of the box that is torn/crushed or opened, send it to destek@coronity.com and return it to the employee of the shipping company that delivered the product. As soon as the return notification of your product reaches us from the shipping company, your new product will be shipped to you urgently without waiting for the return of the old one.

Refunds

01. I used the product, but can I still return it?

Unfortunately, health products cannot be returned after use.

02. The product was not working when it arrived, how can I return it?

Take a video about the product not working and report the situation to destek@coronity.com. Our sales representatives will reach and guide you. If you cannot operate the product despite the directions, you can return it by shipping it with the invoice. If it is identified that there is no malfunction caused by user-related issues stated in the User Manual and Warranty Conditions in the examination made after the return, you can request a new product or request a refund from our sales representatives.

03. The product arrived damaged, how can I return it?

Never accept damaged products and do not receive them. Otherwise, you cannot make use of the return possibility. Take a clear photo of the box is torn/crushed or opened, send it to destek@coronity.com and return it to the employee of the shipping company that delivered it. As soon as the return notification of your product reaches us from the shipping company, your new package will be shipped to you urgently without waiting for the return.

04. I ordered but gave up. How should I proceed?

You can give up the order within 7 days from the order date and get your refund. To do this, you need to inform support@coronity.com by specifying your order number.

05. I received a gift card, but I want to cancel it. Can I get my refund?

Cancellations for gift cards can only be made within 24 hours from the time you order it. During this period, you must notify your cancellation request to destek@coronity.com. Unfortunately, if you pass the time, you cannot cancel your order. In addition, do not forget that the return will upset a healthcare professional, with your support they will become stronger.

06. How are refunds made?

Refunds are made to the credit card on which payment is made within 15 days via İpara.

Protection of Personal Data

01. Do you collect personal data?

Your personal data can be collected in compliance with legal regulations to improve user experience and develop new products through our website and mobile applications.

02. Which health data is processed and how?

Along with anonymized health data matched with the serial number on the masks, the data including age, gender, location obtained from the mobile application are processed to carry out statistical analysis in the cloud and provide anonymized data to healthcare organizations. For more detailed information, you can examine the section Protection of Personal Data.

03. With whom are the collected health data shared?

The statistical analysis obtained from the collected health data are shared with contracted insurance companies, health institutions and the Ministry of Health in order to better serve you and to develop innovative products you may need. For more detailed information, you can examine the section Protection of Personal Data.

Gift Cards

01. Do I have to buy a mask to buy a gift card?

Absolutely no. You can buy gift cards without ordering a mask and participate in the social support campaign that we are carrying out in order to support our doctors.

02. How many gift cards can I order at a time?

There are no restrictions on the number of gift cards you order. You can order as many gift cards as you want.

03. Who will receive the masks that are produced with the gift cards we have bought?

The taxes, fees and expenses will be deducted from the total amount of the gift cards you have ordered. The amount covered by CORONITY will be added to the remaining amount. Then we will produce the masks and send them only to the hospitals declared as “Pandemic Hospital” by the Ministry of Health

04. When will you send the masks which will be produced with the gift cards we have bought?

We will collect the gift cards until they reach the amount with which we can produce 50 masks or its multiples. Unfortunately since we cannot produce and send individual products, a minimum of 50 masks will be sent to pandemic hospitals once a week.

05. Can I follow the supports and masks sent by gift cards?

It is everyone’s right to know where the aid is going. In accordance with our transparency principle, we will publish the documents regarding the amount of purchased gift cards and the remaining amount after the deduction of taxes, fees and expenses and the hospitals which have received the masks produces with your support on our News page.

06. Can I give gift cards to healthcare workers individually?

Unfortunately, we cannot offer personal gift cards. All health professionals are very valuable to us. We cannot prioritize or differentiate between them.

Special for Healthcare Professionals

01. What should I do to order a product with a discount?

In the online store, add products to your cart from the products on the special tab for healthcare workers. It is mandatory to enter an e-mail address with your hospital’s domain name extension during the order.

02. I do not have a domain name extension belonging to our hospital. What should I do?

In the online sales store, add products to your cart from the products on the special tab for healthcare workers and complete the payment process. Take a photo of the front of your staff ID and send an email to destek@coronity.com. If you do not send it within 3 days after your order, your order will be canceled and your payment will be refunded to your credit card (See “Refund”).

03. I work in the hospital, but I am not a doctor or a nurse. Can I still get a product with a discount?

Of course. You are all very valuable to us. All you have to do is to order from the products on the tab special to healthcare professionals and complete the payment process and send a photo of the front of your staff ID card to destek@coronity.com. Remember, if you don’t send it within 3 days after your order, your order will be canceled and your fee will be refunded to your credit card (See “Refund”).

04. Can I order a product with a discount for others?

Unfortunately, products with discounts can only be ordered for one-time by our healthcare professionals.

05. Is my name written on the transparent name tag I ordered?

We do not print names on name tags. You can print your name on an acetate sheet with the font you want using a laser printer, cut it at a suitable size and stick it inside the tag on the reverse side.

Or you can print your name with a direct printing method within a few minutes at a print shop which offers UV printing.

Warranty Conditions

01. The guarantee period starts from the invoice date of the product and is 2 year.

02. The whole product, including all parts, are under warranty.

03. When it is understood that the product is defective, in accordance with the article 11 of the Law on Protection of Consumers (No 6502) the consumer has the right;

a) To have it repaired free of charge.

b) replace the product with a new one it cannot be repaired.

04. If the consumer prefers free repair among these rights, CORONITY is obliged to repair the product without any charge under any name such as labor cost, replacement part price.

05. If the product gets broken within the warranty period, the time spent during the repair is added to the warranty period. The repair time of the product cannot exceed 20 business days.

06. Malfunctions arising from failure to comply with the issues in the user manual are excluded from warranty coverage.

07. Make sure that the product does not receive a voltage higher than the operating voltage indicated on the label. CORONITY cannot be held responsible for malfunctions that may occur due to an incompatibility and the malfunction cannot be covered under warranty.

08. The product should not be used for purposes other than its intended use.

09. You should not modify, repair, paint etc. the product and do not use any physical intervention. As a result of this process, material damage may occur and the product warranty will be void.

10. Electrical malfunctions or malfunctions arising from the usage errors (power cut, voltage fluctuation, using accessories that do not belong to the product or not using accessories that are mandatory to use etc.), defects  such as fractures and scratches, etc. on the outer surface of the device, malfunctions caused by using the product  in dusty, damp, extreme hot or cold environments, malfunctions caused by natural disasters such as flood, fire, earthquake, lightning etc. are not within the scope of warranty.